Policies: Business Policies

I want you to be familiar with policies/procedures so that things can run smoothly between us. Please read these very carefully so that there are no misunderstandings later on.

The procedures, practices, policies and benefits described here may be modified or discontinued from time to time. We will try to inform you of any changes as they occur.

COMMUNICATION
WHO TO CONTACT.

Media Requests: info@lifeskills-academy.com
Sales: info@lifeskills-academy.com
Technical Support: support@roggdesign.com
Accounting: info@lifeskills-academy.com

METHOD OF CONTACT.

Facebook Groups

Private Calls

Facebook Messenger

Email

Teams

The primary method of contact with Tabita is via Teams (if you are a private client) or (if you are a member of a group coaching program). Tabita checks all Teams once per day from Tuesday until Friday UTC. If you must send something personal to Tabita through email or Facebook Messenger, please understand that she does not check her email or messages frequently and there will be a delay in response. The fastest way to get a response is by posting in Teams.

Tabita fully admits in advance that she is bad at communicating via Skype and Text. Therefore, we do not utilize those methods of contact in LifeSkills Academy Ltd. Should you use those methods of contact, we do not guarantee a response.

Tabita does not accept unscheduled phone calls. If you are not a private or VIP client, please purchase a Discovery Session with Tabita to access her calendar or complete an application for one of our programs to talk to our team at no cost.

TURN AROUND TIME.

When you respond to Tabita, you will typically receive a response within 24 hours. Again, Tabita checks both Teams and her email once per day from Tuesday until Friday UTC.

Responses are not guaranteed during non-office hours. Continue reading for information on when our office hours are.

Responses may be delayed in the event of vacations, holidays, or emergencies. Tabita will do her best to make you aware of these delays in advance.

OFFICE HOURS.
Tabita is based in the UTC. Therefore, our official company office hours are roughly Monday through Friday 10AM – 5PM UTC.

If you need assistance outside of our normal business hours, we will do our best to accommodate. Please remember that Tabita is a human being with a life too. 🙂

NONDISCLOSURE OF COACHING MATERIALS
Materials that we give you in the course of our work together are proprietary and copyrighted. You agree that such proprietary material is solely for your own personal use for the purpose of improving your home life, or starting, growing or marketing your business or service. Any disclosure to a third party is strictly prohibited.

Under no circumstances can the copy in these documents be used or reproduced in whole or part without the express written permission of LifeSkills Academy Ltd. The absence of a copyright notice on any given page or material should NOT be construed as an absence of copyright. These copyrights have been successfully defended in the past and it is the policy of LifeSkills Academy Ltd. to aggressively defend all intellectual properties. Violation of these copyrights can result in civil litigation, substantial penalties, even criminal prosecution. These marketing materials documents are provided for sample purposes only, not for use.

DECISIONS
You are responsible for decisions made about your home life, work and your business. We are happy to share our opinions, offer resources, or make referrals. However, it is up to you to decide which, if any, to act upon. If you decide to take a recommendation, it is your choice and you take full responsibility for it. If you decide to work with someone based on our referral, you must know the workings of that relationship will be entirely separate of our relationship with you.

FEEDBACK
FEEDBACK FORMS.

From time to time, Tabita will email you to request Feedback, along with a form to submit the feedback. It helps her to know what you like about her coaching, what results you received, and any potential areas for improvement that you can identify for us. Because we are committed to creating a quality experience, we do take feedback very seriously.

TESTIMONIALS.

From time to time, we will also email you to request written or video testimonials. You are of course under no obligation to provide a testimonial for our services, however we would greatly appreciate it if you took the time to do so. Thank you in advance!

REFERRAL PARTNERS
Many times, we have had the opportunity to send a client referrals and we are absolutely thrilled to do it. This happens often most probably because we get to know a client’s business intimately and become keenly aware of who their ideal clients are, as well as the results that people get from the services they provide. This means that, occasionally, you may receive a referral from us, depending on the circumstances.

On the flip side, our clients regularly send referrals to us as well. In essence, we become referral partners. So, that said, here’s what I propose: if you overhear a woman entrepreneur saying she’d like to hire a marketing or business coach, or that she is struggling to grow their online business, then please feel free to make an introduction.

Tabita will do the same for you when she meets someone who would benefit from working with you.